Responsible Gambling

We are an Anjouan-licensed operator and we take responsible gambling seriously as a regulatory obligation, a player right, and a moral commitment. TheAOFA (Anjouan Offshore Financial Authority) License Conditions APR-2026 require us to provide responsible-gambling controls and to enforce self-exclusion within one working day; we meet those requirements, and where possible we beat them.

If gambling stops being enjoyable for you — if it’s causing financial stress, harming relationships, or feeling like a compulsion — there are tools on this page to help. The first step is recognising the pattern. The second step is using a tool, however small. The third step, if you need it, is talking to one of the independent organisations listed in §9.

Ask yourself these questions honestly. They are adapted from the internationally-validated Problem Gambling Severity Index:

• Do you spend more time or money gambling than you intended?
• Have you ever borrowed money or sold possessions to gamble?
• Do you feel anxious, irritable, or depressed when you cannot gamble?
• Have you tried to win back losses by gambling more?
• Has gambling caused problems in your relationships, work, or studies?
• Do you gamble to escape problems or relieve negative feelings?
• Have you ever felt guilty about how you gamble?
• Have you lied to family members about how much you gamble?

Even one “yes” is worth taking seriously. Two or more strongly suggests it is time to use the tools below or contact a support organisation. You don’t need to wait until things are worse.

The platform’s account settings include the following responsible- gambling tools. Decreases to any limit take effect immediately. Increases honour a 24-hour cooling-off period — this prevents impulsive limit-raises in the heat of a session.

• Deposit Limits. Set a maximum deposit per day, week, or month. The system will refuse deposits that would breach the limit.
• Loss Limits. Set a maximum amount you are willing to lose within a defined period. Once reached, you are unable to wager further until the period resets.
• Wager Limits. Cap the maximum stake on a single spin or hand, and the maximum cumulative stake within a session.
• Session Time Limits. Set a maximum session duration. You receive a soft notification at 80% of the limit and a hard logout at the limit.
• Reality-Check Pop-ups. A reminder of session time and net-position at intervals you choose (every 30 / 60 / 90 minutes). The popup is unmissable — play pauses until you confirm you have read it.
• Cool-Off Period. Take a temporary break from gambling for 24 hours, 7 days, or 30 days. During cool-off you cannot deposit or wager; existing balances remain.
• Self-Exclusion. A formal block from the platform — see §4 for the full procedure and SLA.

Self-exclusion is the strongest control on this page. Per License Conditions §3, your self-exclusion request is enforced within 1 working day; in practice we apply most exclusions within minutes.

Available durations:

• 24 hours — short pause for a single bad day.
• 7 days — week-long break.
• 30 days — month-long break.
• 6 months — minimum genuine self-exclusion period. This duration is irrevocable: once you have started a 6-month self-exclusion, you cannot lift it before the period ends.
• Permanent — indefinite, with no automatic reactivation. To lift a permanent exclusion you must contact our Compliance team after at least 12 months and complete a re-onboarding interview.

How self-exclusion is enforced:

• Login attempts are blocked. Existing sessions are terminated immediately.
• Deposits are paused. Pending wagers complete in the normal way; settlement is honoured.
• Withdrawals continue to be processed — your funds are not held hostage by the exclusion.
• Marketing communications stop within 24 hours (see §7).
• Attempts to circumvent the exclusion (creating a new account, using a household member’s account, masking your location with a VPN) are detected through device fingerprint and identity-document re-use, and the new account is closed.
• We will, when AOFA formally launches the cross-operator self-exclusion registry, share your exclusion with that registry so other licensees can honour it.

To start a self-exclusion, use the responsible-gambling section of your account settings, or write to responsible-gaming@huli.bet. We do not ask you to justify the request.

A cool-off is a softer, time-limited pause. Unlike self-exclusion it does not require a re-onboarding interview to come back from, and shorter durations (24 hours, 7 days, 30 days) automatically reactivate at the end. The same enforcement mechanics apply during the period — no logins, no deposits, no wagers.

Use cool-off when you want a structured break without committing to a longer exclusion. If you have already taken a 30-day cool-off and the urge persists, a 6-month self-exclusion is the appropriate next step.

Minors are prohibited from registering, depositing, wagering, or holding an Account. We verify age at registration and at first withdrawal. Misrepresenting age results in account closure and forfeiture of winnings. The full procedure is in our Underage Gambling policy.

If you are a parent or guardian who suspects a minor in your household has accessed our service, please follow the reporting procedure on the underage policy page. We will work with you to recover unwagered deposits where lawful.

When you start a self-exclusion, cool-off, or formally opt out of marketing, we stop sending you marketing communications within 24 hours. This covers email, SMS, push notifications, in-app messages, and re-marketing pixels on third-party platforms.

We do not market gambling to anyone we have reason to believe is a minor, a self-excluded player, or a person who has indicated to us — directly or via a family member’s report — that they are at risk. Any marketing channel that reaches such a person in breach of our standards is investigated and the partnership terminated.

If you are a parent, partner, or other family member concerned that someone in your household is harmed by their gambling on our platform, you can report this to us — and we will act, even though the player has not asked us to.

How to report: email responsible-gaming@huli.bet with as much information as you can safely provide:

• The username, registered email, or full name of the person concerned.
• Your relationship to them and a brief description of why you are concerned.
• Any evidence that the person is in financial or emotional distress connected to gambling.

What we do: the report is reviewed by our Responsible-Gambling Officer (RGO TBC). Where the evidence supports it, we may impose a precautionary cool-off, place harder deposit limits on the Account, or — for clear cases — initiate a self-exclusion. We do not tell the player who reported them.

Confidentiality: your identity as the reporter is protected. Personal data of the reported player is handled per our Privacy Policy; we do not share their data with you, even if you are a close family member.

Independent help is available 24/7. If gambling is causing harm — to you or someone you care about — please reach out to one of the organisations below. They are free, confidential, and not affiliated with any operator.

• BeGambleAware — free, confidential support across the UK and partner regions. National helpline 0808 8020 133. begambleaware.org
• GamCare — counselling and live chat. gamcare.org.uk
• Gamblers Anonymous — international peer-support meetings (in-person and online). gamblersanonymous.org
• SOS Joueurs — French-language helpline and support. sosjoueurs.org
• Spelpaus— Sweden’s national self-exclusion register (Swedish-resident readers). spelpaus.se
• National Council on Problem Gambling (US) — 24/7 confidential helpline 1-800-522-4700. ncpgambling.org
• Gambling Therapy — free online counselling in multiple languages. gamblingtherapy.org
• Comorian / Anjouan local resources — to be added once locally-recognised support service is identified. We are working with the AOFA to add a regionally-relevant referral path.

For responsible-gambling assistance, including help setting up tools or starting a self-exclusion, please email our Responsible-Gambling Officer (RGO TBC) at responsible-gaming@huli.bet. We respond within 24 hours.

For complaints or formal escalation, see our Complaints & Disputes procedure.

This policy mirrors Anjouan Offshore Financial Authority (AOFA) License Conditions APR-2026 §3 and aligns with internationally-recognised responsible-gambling frameworks. It is drafted in good faith but is subject to final review by qualified counsel before relied upon for any specific legal purpose.