Frequently Asked Questions

How do I create an account?

To create an account:

1. Click the "Sign Up" or "Register" button
2. Fill in your personal information (name, email, date of birth, address)
3. Create a username and password
4. Verify your email address
5. Complete KYC verification when prompted

What information do I need to register?

• Full legal name (as it appears on your ID)
• Date of birth (must be 18+)
• Email address
• Phone number
• Residential address
• Username and password

Can I have multiple accounts?

No. Only one account per person is allowed. Creating multiple accounts violates our Terms & Conditions and will result in account closure and forfeiture of funds.

How do I verify my account?

Account verification (KYC) requires:

• Government-issued photo ID (passport, driver's license, or national ID)
• Proof of address dated within the last 3 months (utility bill or bank statement)
• Selfie holding your ID document
• Proof of payment method (if required)

Upload documents in your Account Settings > Verification section.

How long does verification take?

Most verifications are completed within 24-48 hours. You'll receive an email once your account is verified. In some cases, we may request additional documentation.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email. The reset link is valid for 24 hours.

Can I change my email address?

For security reasons, email changes must be requested through customer support. You'll need to verify your identity.

What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard)
• Cryptocurrencies (Bitcoin, Ethereum, USDT, Litecoin, and more)
• E-wallets (Skrill, Neteller)
• Bank transfers

What is the minimum deposit?

Minimum deposit amounts vary by payment method:

• Credit/Debit Card: $20
• Cryptocurrency: Equivalent of $10
• E-wallets: $10
• Bank Transfer: $50

Are there any deposit fees?

Huli.bet does not charge deposit fees. However, your payment provider or bank may charge their own fees.

How long do deposits take?

• Instant: Credit/Debit Cards, E-wallets, Cryptocurrencies (after blockchain confirmations)
• 1-3 business days: Bank transfers

My deposit hasn't arrived. What should I do?

If your deposit hasn't appeared within the expected timeframe:

1. Check your transaction history to confirm the payment was sent
2. For crypto deposits, verify blockchain confirmations
3. Contact customer support with your transaction details

Can I deposit in different currencies?

You select your account currency during registration (cannot be changed later). We support USD, EUR, and various cryptocurrencies.

How do I make a withdrawal?

1. Ensure your account is fully verified
2. Go to Wallet > Withdraw
3. Select your preferred withdrawal method
4. Enter the amount
5. Confirm the withdrawal

What is the minimum withdrawal amount?

• Credit/Debit Card: $20
• Cryptocurrency: Equivalent of $10
• E-wallets: $10
• Bank Transfer: $100

Are there withdrawal fees?

Huli.bet covers standard withdrawal fees. However:

• Excessive withdrawal requests may incur fees
• Payment providers may charge their own fees
• Cryptocurrency network fees apply

How long do withdrawals take?

• Processing Time: 24-48 hours (after verification)
• Cryptocurrency: 1-24 hours after processing
• E-wallets: 1-3 business days after processing
• Credit/Debit Card: 3-5 business days after processing
• Bank Transfer: 3-7 business days after processing

Why was my withdrawal rejected?

Common reasons for withdrawal rejection:

• Account not verified
• Incomplete wagering requirements
• Incorrect payment details
• Violation of Terms & Conditions
• Additional verification required

Do I need to withdraw to the same method I deposited with?

Yes, for security and AML compliance, withdrawals must be made to the same payment method used for deposits (where possible).

Can I cancel a pending withdrawal?

Yes, you can cancel a withdrawal before it's processed. Once processing begins, cancellation is not possible.

What games do you offer?

We offer thousands of games including:

• Online Slots (classic, video, progressive jackpots)
• Live Casino (blackjack, roulette, baccarat, game shows)
• Table Games (blackjack, roulette, poker, baccarat)
• Instant Win Games (crash, dice, plinko, mines)

Can I play games for free?

Most games offer a "Demo" or "Play for Fun" mode that allows you to try them without wagering real money. However, some games (especially live casino) require real money play.

Are the games fair?

Yes. All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies to ensure fairness.

What is RTP?

RTP (Return to Player) is the percentage of wagered money a game returns to players over time. For example, a game with 96% RTP theoretically returns $96 for every $100 wagered over millions of spins.

Can I see my bet history?

Yes. Go to Account > History > Bet History to view all your past bets, including date, game, bet amount, and result.

What happens if a game malfunctions?

In the event of a game malfunction:

• The round will be voided
• Your bet will be returned
• Contact support if you experience technical issues

Can I play on mobile?

Yes! Our platform is fully optimized for mobile devices. Access via your mobile browser - no app download required.

How do I claim a bonus?

Bonus claiming methods vary:

• Enter bonus code during deposit
• Click "Claim" on the promotions page
• Contact customer support
• Automatic (for some promotions)

What are wagering requirements?

Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. For example, a $100 bonus with 35x wagering requires $3,500 in bets.

Do all games count toward wagering?

No. Different games contribute differently:

• Slots: 100%
• Table Games: 10%
• Live Casino: 10%

Can I withdraw before completing wagering?

Yes, but you will forfeit the bonus and any winnings from it. Only your original deposit and winnings from it will be paid.

Why was my bonus cancelled?

Bonuses can be cancelled for:

• Violation of bonus terms
• Exceeding maximum bet limits
• Playing restricted games
• Requesting withdrawal before completing wagering
• Suspected bonus abuse

Can I opt-out of bonuses?

Yes. You can disable bonuses in Account Settings > Preferences > Marketing Preferences.

How do I keep my account secure?

• Use a strong, unique password
• Enable two-factor authentication (2FA)
• Never share your login credentials
• Log out after each session
• Use secure internet connections (avoid public WiFi)
• Keep your email account secure

What is two-factor authentication (2FA)?

2FA adds an extra layer of security by requiring a code from your phone in addition to your password. Enable it in Account Settings > Security.

I think my account was hacked. What should I do?

1. Change your password immediately
2. Contact customer support urgently
3. Check your transaction history for unauthorized activity
4. Review your account details for any changes

Can I set spending limits?

Yes. We offer comprehensive responsible gaming tools including:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Wager limits
• Session time limits

Set these in Account Settings > Responsible Gaming.

How do I self-exclude?

Contact customer support and request self-exclusion. You can choose periods of 6 months, 1 year, 5 years, or permanent. This decision cannot be reversed during the exclusion period.

What is a cool-off period?

A cool-off period is a temporary break (24 hours, 7 days, or 30 days) during which you cannot access your account. Your account automatically reopens after the period ends.

I think I have a gambling problem. Where can I get help?

Please seek help from:

• Gamblers Anonymous: https://www.gamblersanonymous.org
• GamCare (UK): 0808 8020 133
• National Council on Problem Gambling (US): 1-800-522-4700
• Our Responsible Gaming team: responsible.gaming@huli.bet

Can family members request my account closure?

For privacy reasons, we cannot close accounts at the request of third parties. However, if you're concerned about someone's gambling, please contact our Responsible Gaming team for guidance.

The website won't load. What should I do?

Try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try a different browser
3. Check your internet connection
4. Disable browser extensions/ad blockers
5. Try accessing from a different device
6. Contact support if the issue persists

I can't log in. What should I do?

• Verify you're using the correct username and password
• Check if Caps Lock is on
• Try resetting your password
• Clear your browser cache
• Contact support if you still can't access your account

A game crashed. Will I lose my bet?

No. If a game crashes or disconnects:

• The round continues on the server
• Reload the game to see the result
• Check your bet history for the outcome
• Contact support if you can't find the result

Which browsers are supported?

We support the latest versions of:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

We recommend keeping your browser updated for the best experience.

Is Huli.bet licensed?

Yes. Huli.bet operates under a valid gaming license. Our license details are available in the footer of our website.

Can I play from my country?

Our services are not available in certain jurisdictions including the USA, UK (unless licensed), France, Netherlands, and Australia. Check our Terms & Conditions for the full list of restricted countries.

Why do you need my documents?

We are legally required to verify player identities to:

• Prevent underage gambling
• Comply with anti-money laundering (AML) regulations
• Prevent fraud and identity theft
• Meet licensing requirements

How is my data protected?

We use industry-standard security measures including:

• SSL encryption for all data transmission
• Secure servers with 24/7 monitoring
• Regular security audits
• Compliance with GDPR and other privacy laws

Can I see your privacy policy?

Yes. Our Privacy Policy is available in the Help Center.

How do I contact customer support?

Multiple ways to reach us:

• Live Chat: 24/7 (fastest response)
• Email: support@huli.bet
• FAQ: This page for common questions

What are your support hours?

Our customer support team is available 24 hours a day, 7 days a week, 365 days a year.

How quickly will I get a response?

• Live Chat: Usually within 1-2 minutes
• Email: Within 24 hours

I submitted a complaint. What happens next?

We will:

1. Acknowledge receipt within 24 hours
2. Investigate your complaint thoroughly
3. Respond with our findings within 7-14 business days
4. Provide escalation options if you're not satisfied

Can I suggest a new feature or game?

Absolutely! We welcome feedback and suggestions. Contact us at feedback@huli.bet or through live chat.